Empowering a $20M EU-Based Crypto Company

The Client's Story: Turning Challenges into Success

The Client

Our client is an EU-based cryptocurrency company with a remarkable $20 million in turnover. With a rapidly expanding portfolio and a growing customer base, they were at the forefront of the evolving crypto space.

Our Solution: AML Managed Service

To support their growth and maintain regulatory compliance, we provided a comprehensive AML Managed Service designed to handle an influx of alerts and streamline their transaction monitoring process.

The Challenge: Rapid Growth, Rapid Alerts

When the client launched a new product, it was a hit—but success came with its own set of challenges. The surge in user activity triggered a spike in transaction alerts, and their internal AML team quickly found themselves overwhelmed. A thorough needs assessment revealed that the increased workload was slowing down their ability to manage alerts effectively.

It became clear that they needed more than just extra hands—they needed a well-trained team and an efficient process to handle the growing volume of alerts without compromising on compliance or speed.

The Solution: Swift Action, Sustainable Change

To resolve the client's challenges, we immediately stepped in with a multi-faceted approach:

• Quick Recruitment & Training: We onboarded 7 analysts and 2 quality checkers in just 3 weeks. This rapid mobilization ensured that the client’s AML department had enough skilled personnel to handle the surge in alerts.
• Four-Month Full-Service Support: For the next 4 months, our team worked side by side with the client's AML department to tackle the alert backlog and manage ongoing alerts effectively.
• Optimized Processes with AHT Training: We provided specialized training in Average Handling Time (AHT) processes to boost internal efficiency, enabling their team to resolve alerts faster and with greater accuracy.
• Standardized Narratives & Frameworks: To ensure long-term improvement, we implemented standardized narratives for alert handling, fostering better governance and optimizing the client’s compliance frameworks.

The Results: Efficiency, Speed, and Success

The impact of our solution was immediate and transformative:

• 8% Increase in System Efficiency: The client’s compliance systems operated more smoothly, reducing friction in the alert resolution process.
• 17% Reduction in Average Handling Time (AHT): Our process optimization allowed for quicker alert handling, freeing up valuable time for their internal team.
• 100% Alert Resolution Within TAT (Turnaround Time): All alerts were resolved swiftly and within the required turnaround time, ensuring compliance and client satisfaction.

Our partnership equipped the client's AML team with the tools, expertise, and support they needed to not just manage the increased workload but thrive amidst their rapid growth. By leveraging our AML Managed Service, they gained operational efficiency, improved compliance, and ultimately, peace of mind.